I had a question come up from a student about how they could get their Facebook Fan page to have a “friendly” URL like mine www.facebook.com/SigmaCollege.
According to Facebook Help, you must have 25 people who ‘like’ your page before you can set up a “username” for the page. And, you must also be an admin for the page. If you meet these requirements it’s pretty easy, but pick your username before starting the process because once it’s done, it’s done.
1. Go to www.facebook.com/username and you will see your personal username in the top block. In the bottom block will be a drop down box with all the pages for which you are an admin.
2. Select the page for which you want to create a usnername. Type in the desired username and “Check Availability”. You may need to go to a backup username if the one you chose is already taken.
3. Once you have a username that is available, a confirmation box will come up that tells you that the name can’t be changed or transferred along with some other rules. Make sure that you chose wisely and that you spelled it correctly:-) Then click “Confirm” and you are all set.
Now you can put the friendly URL in your email signature, business cards and wherever else you want to promote your fan page.
I attended a great seminar Wednesday presented by Gina Watkins of Constant Contact and hosted by the Greater Warrenton Chamber. (Sigma College co-sponsored with CC) The topic was social media and Gina mentioned that a business owner could be effective at social media spending about 15 minutes a day! There are a lot of us spending more time than that, so I thought I would walk through where the time goes when you make social a part of your marketing mix.
The first slide of my social media classes is this picture of a calendar as a way of telling my students that, although social media is cash cheap, it can be time expensive. One of the first decisions in determining the role social media plays in your marketing plan is how much time should be spent building your network.
Once you are all set up with your accounts and have a goal of 5 or 10 posts per week on a couple of social media sites, then 15 minutes a day is likely enough time. But don’t get your expectations up! You will likely get fans and followers from your current network, but it will be slow going building that network over months. Mixing in some time to monitor and comment on some blogs, share some posts with your network and start some discussions will be time well spent.
Set-up and Design
Setting up and designing social media pages can seem like an unending task. Every time I turn around there is a new tool, or a new app that I just have to try. And even though they are all “one-click” installation, they typically take me a bit more time. Most of the sample sites we see have had some work done. An extra tab here, a customized page there – it all adds up to extra time or paying someone. Make sure you schedule some time to keep up with the latest apps and keep your sites up to date. It’s part of being relevant and it will take a couple hours a month.
I recommend to most of my students and clients to do some blogging. It’s a great way to show your expertise in the industry and adds great content. When you decide that blogging is a part of your social media mix, make sure you plan the required time. Depending on how often, your writing skills, the amount of research required and the pictures and links you add, you may need to schedule a couple hours per post as you get started and 30 minutes to an hour if you really get efficient. But the payoff, if you are good, is that you are putting up good content that will draw readers that will subscribe, share, etc… and build a better network, quicker.
I have yet to read a book, article or blog on social media that didn’t stress how critical it is that to be successful in social media you need to read and comment on other people’s posts. In fact, here’s one from Techipedia | Tamar Weinberg that I read yesterday. It’s part of establishing your online presence and building credibility – really it’s being part of the community, part of the network. Plan to spend at least an hour a week just interacting with the online community. Read, comment and share the content of others.
Now, to be more efficient and add the most value with the time you have will require a plan. I give my students and clients a media calendar to pre-plan their posts. We work through a plan for their posts over the next month or so, determine the topics they should post on and even write out the posts ahead of time if possible. Spending a couple hours planning every month will make you more efficient and improve the quality of your posts.
So the answer to the question of how much time do I need for social media is a pretty wide range. Someone who uses social media for a high percentage of their marketing mix may spend a couple hours a day, whereas, a beginner may only spend about 15 minutes a day. The important thing is that you pull out that calendar and schedule the time it will take to meet your social marketing objectives so you aren’t suprised.
If you missed this year’s MAPS Meet the Media Event – “You Met the Media, Now What?”, here is a little taste of the great information and people that passed you by:
The Keynote Address
Matt Brock, Public Relations for Washington Center Hospital
Matt brought a ton of public relations experience to the table as the Keynote Speaker. Sharing over 15 years of experience as a reporter for WJLA-TV Channel 7 and NewsChannel 8, including local coverage of the 9/11 attack on the Pentagon and the Washington Metro Sniper Attacks. Now Matt is using his expertise from a different perspective in his new position with Washington Center Hospital.
Relationships – a critical link to knowing what is newsworthy and addressing your audience is to build relationships with your press contacts and be able to respond to their needs as a media professional. Matt related a great story about how he used our own PR professional Asha Brouta and one of her clients in a story topic that he thought was especially newsworthy for his audience. Another benefit of building those relationships is that it will help you be in the right place at the right time. And if you don’t have the relationships, this event was a great place to start building them or to find someone who already has them!
What is Newsworthy: Who Cares and What is Your Audience?
Asha Bruot, ASHA Public Relations
A local public relations professional and recently featured on the cover of Piedmont Business Journal as one of “20 Women to Watch” in the Piedmont region, Asha shared a wealth of experience in public relations for local businesses. One key point was that public relations is not advertising. Making this realization will help set the strategy and direction for your activities with the press. With advertising you can pay to say what you want, but in PR you must position your story in a positive way within the context of what your media contacts are writing about. Facing this reality is a big first step to developing the right story and writing a press release that they care about for their audience.
How to Write a Press Release
Sherri Arnaiz, MDA Technologies Group and Barbara Reese, BR Associates
Keep the News Up Top – Hank Silverberg of WTOP Radio receives press releases by email and on his Blackberry, so the subject line is VERY important: Don’t bury the lead! Keep the “news” up top. Chanda Washington, Community Editor of Prince William Local Living in the Washington Post is also focused on getting to the “news” in a story, so write accordingly.
Pictures Sell, Especially for Newspapers – Bill Walsh, Editor of the Fauquier Times Democrat recommended including a relevant professional photograph with your press release. An official portrait of the CEO, some shots of your facility, or a picture of the event with the names of those in the picture are a welcome addition to any press release.
Local Papers Love Local News – Randi Reid, Publisher of the Observer Newspapers, stressed the importance of local press releases to her local paper. Although larger media may not use them as much anymore, local papers are hungry for your stories to keep the community informed.
Be Available – Make sure the contact information provided is current and that the number is normally “manned” with someone who is knowledgeable and an authorized spokesperson.
Know Your Audience and Build Relationships – Our Media VIPs all agreed that you should be familiar with the stories a media source uses before sending the release. Sending a national story to a news source focused on local news can reduce your credibility with that source. Building a good relationship with a reporter starts with some research into what they like to write about!
What Does a PR Plan Look Like
Me, Jamie Gorman, Sigma College of Small Business
A good public relations plan, like other good marketing plans starts with the basics of identifying the audience, objectives and message. I have been doing a lot of social media plans and really wanted to make the point that regardless of the media being used, having a good foundation will help answer a lot of questions. After that we discussed the importance of developing a public relations calendar that schedules the activities necessary for success with public relations. And sometimes it takes some creative partnerships to build a story. An example we used was a partnership between your business and a non-profit that supports a common industry, cause or audience. Having your business name mentioned as a sponsor for one of our great local non-profits can go a long way in building local credibility.
This event is one of those “must attend” events of the year. Along with all the great information and networking, attendees received a local media guide with key press contacts for the local media. Look for it again next year and thanks to the Prince William Chamber of Commerce and the MAPS Committee for pulling it all together.
“How Social Media Can Affect Your Professionalism” was the topic of the day at Monday’s Network@Noon at the Prince William Chamber Western Office. Promoting business in social media, while protecting your personal privacy and maintaining your professionalism is one of the biggest concerns for small business owners.
The Big Decision – Are my customers my friends
One of the first questions to ask yourself as you move forward with your social media plan is “Are my customers my friends?” Answering this question will allow you to set up some “rules” for who you will connect with on the different social media channels. For example, my general rule for a LinkedIn connection is that the person must know enough about me to make a recommendation. LinkedIn is designed to set up professional connections so that your network can recommend you to their network – that’s tough to do if they don’t know me.
This becomes even more important in Facebook. Facebook “friends” are people who have given me permission to see their personal posts and I’ve given them permission to see my personal posts. So if crazy cousin Eddy posts something on my wall about an embarrassing childhood experience or picture, all my friends can see it. Fans are people who choose to follow the posts I make on my business fan page. “Liking” a fan page is a one-way interaction and these “fans” or “people who like” cannot see any information on my personal profile, and I can’t see their personal profile.
For many larger businesses, where the owner isn’t personally linked to the business, this isn’t a difficult decision. However, many smaller businesses and sales people depend heavily on referrals from friends and building personal relationships to make the sale.
If you decide to pull customers into the more personal social media areas like your Facebook personal profile, make sure to adjust your posts to position yourself a personable, yet professional. For example, you may not share that funny picture of your nephew’s potty training progress, but the tasteful pictures of your daughter’s field trip may be fine. If you enjoy being fully transparent on Facebook, it might be better to keep your customers on the Fan Page.
Building Your Professionalism
Here are three ways that people are getting the best results in building their professionalism using social media.
Posts should add value and show your expertise…Make sure your content mix is more than 50% original thoughts. It’s great to re-tweet and share the links of others, but to differentiate yourself and show your expertise it is important to post original stuff. Even when you share a blog post, add a comment that explains why it is great content for your audience.
Blogging really establishes expertise…To really show off your expertise and credibility online, nothing beats a consistent blog. Because blogs are typically longer than the standard social media post, it allows you to deliver real value and complete thoughts to your target audience.
Use social media to leverage your network, not replace it…All the old rules for face-to-face networking still apply and social media is not an excuse to stop attending those networking events. Social media merely gives you a tool to take those relationships to a higher level faster.
Some General Posting Guidelines
Don’t post anything you don’t want on the front page…Including, but not limited to, complaining about customers, sharing trade secrets or talking about extremely personal family situations. Before you “share”, think through your professional audience and make sure they won’t be offended and think less of your judgment and professionalism.
Do you want customers to know you are at their competitors??? If you have a key restaurant client, do you really want them to see you “check-in” at their competitors across the street? It may not matter if you are good about equaling out the love.
Posts can reflect your work schedule, political positions, financial situation, etc…Launching into a bashing of a political candidate or religious group may seem harmless enough, but would you do that in a meeting with customers who may hold opposing views? How about reflecting on your day off golfing to a customer who is still waiting for their overdue web site?
While considering how social media fits into your marketing mix, make sure that you segment the audience and adjust your content to ensure professionalism, trust and credibility.